Whilst I fully appreciate the urgency of this situation and that time is of the essence, please bear with us, as my staff and I are responding to an unprecedented level of casework at this time. My small team have already been busy tackling the increased levels of enquiries from constituents throughout the COVID-19 pandemic and are now also urgently trying to manage the large numbers of enquiries for those in and with family members trying to leave Afghanistan.
If you have had a reply confirming I have taken up your case, please allow my office 10 days before chasing up a reply, so as not to slow down the assistance we can provide to other constituents.
We remain available at Gareth.Thomas.firstname.lastname@example.org – please do follow up on 020 7219 4243 if you have not had a response from us in 10 days.
Unfortunately for the cases that we are receiving a response on from the FCDO or Home Office, their reply is often limited to Information already widely available to the public. I am extremely disappointed and dismayed by their poor response and the Government’s overall approach to this urgent situation.